Privacy Policy
Who We Are
Freedom Dental Health (“FDH,” “we,” “our,” or “us”) operates dental offices and affiliated specialty practices in Delaware. Our website address is: https://freedomdentalhealth.com
Information We Collect
- Personal identifiers such as name, email address, phone number, and mailing address.
- Health information submitted through referral forms, appointment requests, or communications with our staff.
- Technical information such as IP address, browser type, cookies, and usage patterns.
- Patient referral details provided by your dental provider (reason for referral, office notes, supporting documents).
- SMS communications data including your mobile phone number, message content, opt-in/opt-out status, and related metadata.
How We Use Your Information
- To provide dental care and coordinate referrals with our specialty offices.
- To communicate with you regarding appointments, referrals, and treatment plans.
- To send automated SMS messages if you consented, which may include referral notifications, appointment reminders, and informational videos.
- To comply with legal, insurance, and administrative requirements.
- To improve our website, services, and communications.
SMS Text Messaging
By opting in on our website or referral form, you consent to receive automated text messages from Freedom Dental Health and its affiliated offices.
- Message frequency: Varies based on referrals and appointments.
- Message & data rates may apply.
- You can opt out at any time by replying STOP. You may also reply HELP for assistance.
- We do not share, sell, or rent your mobile information with third parties or affiliates for marketing/promotional purposes.
Cookies and Tracking
Our website may use cookies to improve functionality. You can manage cookie preferences
in your browser.
Sharing of Information
- With specialty providers, insurance companies, or third-party service vendors strictly for treatment, payment, and operations.
- With secure technology partners (e.g., HIPAA-compliant SMS/email vendors).
- When required by law or to protect our patients, staff, and property.
- We do not share your information with unrelated third parties for marketing.
Data Retention
- Patient and referral records are retained in accordance with healthcare regulations and our record retention policies.
- Website and cookie data may be retained for up to 12 months.
Your Rights
Depending on your jurisdiction, you may have rights to:
- Access, update, or request deletion of your personal information.
- Request an export of your data.
- Withdraw consent for SMS or email communications at any time.
Security
We take appropriate administrative, technical, and physical safeguards to protect your information. However, please note that no electronic transmission can be guaranteed 100% secure.
HIPAA Compliance
Freedom Dental Health complies with the Health Insurance Portability and Accountability Act (HIPAA). Any patient health information you provide is safeguarded in compliance with federal and state law.
Contact Us
For questions about this Privacy Policy, or to exercise your rights, please contact us at:
Freedom Dental Health
Email: privacy@freedomdentalhealth.com
Phone: (302) 392-2449
Mailing Address: 1250 Peoples Plaza, Newark DE 19702